VERIRL

Terms and Conditions – www.tourdelille.com

Effective Date: 1/04:2025

Welcome to www.tourdelille.com, your go-to destination for guided tours and cultural experiences in Lille, France. By accessing and using our website and services, you agree to the following Terms and Conditions. Please read them carefully before booking or using any part of our site.

1. Definitions

  • “We,” “us,” “our” refers to Tour de Lille (the service provider).
  • “You,” “your” refers to the website visitor, customer, or user.
  • “Services” means any tour, experience, booking, or information provided via www.tourdelille.com.

2. Acceptance of Terms

By accessing www.tourdelille.com, you confirm that you are at least 18 years old or have legal parental/guardian consent, and that you agree to be bound by these Terms and all applicable laws.

3. Services Provided

Tour de Lille offers guided walking tours, private tours, and local cultural experiences. All descriptions and photos on the site are illustrative and may vary depending on availability, guide, or weather conditions.

4. Bookings and Payments

  • All bookings must be made via our secure online booking system or by contacting us directly.
  • Payments are processed via trusted third-party providers.
  • Prices include VAT where applicable and are listed in Euros (€).

5. Cancellations and Refund Policy

  • You may cancel your tour up to 48 hours before the scheduled start time for a full refund.
  • Cancellations made within 48 hours are non-refundable.
  • We reserve the right to cancel or reschedule a tour due to weather conditions, minimum participant requirements, or unforeseen circumstances. In such cases, a full refund or alternative date will be offered.

6. User Responsibilities

You agree not to:

  • Misuse the website or its content.
  • Impersonate others or submit false information.
  • Interrupt the functioning of the site or services.
  • Use our services for illegal or unauthorized purposes.

7. Liability Disclaimer

Tour de Lille shall not be held liable for:

  • Injuries, losses, or damages sustained during or after any tour.
  • Events beyond our control, including but not limited to acts of nature, strikes, or government actions.
  • Personal belongings lost or damaged during the experience.

We strongly recommend travel insurance for all participants.

8. Intellectual Property

All content on www.tourdelille.com (text, logos, images, videos) is the property of Tour de Lille and may not be copied, reused, or distributed without written permission.

9. Data Protection (GDPR)

We comply with the General Data Protection Regulation (GDPR). We collect only necessary personal data to process your booking and improve our services. You have the right to access, correct, or delete your data at any time. For full details, see our Privacy Policy.

10. Editorial Independence and Rankings

Our comparisons, recommendations and rankings are based on an independent editorial assessment informed by an aggregation of verified customer reviews from trusted sources.

We do not rely solely on overall star ratings. Instead, we analyse the content, consistency and recurring themes within verified reviews, together with other editorial factors such as value for money, quality of service, distinctive features and, where relevant, first-hand research conducted by our editorial team.

Our rankings reflect our editorial opinion based on verified customer reviews and our own assessment. They are intended to help readers make informed decisions and should not be interpreted as guarantees of individual experiences.

11. Governing Law

These Terms are governed by the laws of France. Any disputes shall be subject to the jurisdiction of the courts of Lille, France.

12. Contact Information

For any questions, concerns, or complaints, please contact us via the contact form.